Return Policy

Return Policy

At ValenBee’s, we care deeply about your experience. If you’re not satisfied with your order, we’ll do our best to make it right. Please review our return policy below:

🕒 Return Window

You can request a return within 2 days from the date the order is delivered.
Unfortunately, return requests after this period will not be accepted.

📦 Return Conditions

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.

  • Items must be returned in their original packaging, including:

    • ValenBee’s branded jewelry box

    • Tags, pouches, and any other included items

  • Products that appear used, tampered with, or damaged will not be accepted.

❌ Non-Returnable Items

  • Final Sale items

  • Customized or personalized products

  • Earrings (due to hygiene and safety)

🚚 How to Initiate a Return

  1. Email us at 📧 shraddha@valenbees.com within 2 days of receiving your product.

  2. Include your:

    • Order ID

    • Product Name

    • Reason for return

  3. Our team will reply within 24–48 hours with the return instructions.

📝 Note: Return shipping costs must be covered by the customer unless the product is defective or incorrect.

💸 Refund or Store Credit

  • After we receive and inspect your returned item, we’ll notify you of the approval.

  • If approved, your refund will be processed within 5–7 working days.

  • Refunds will be made to your original payment method or as ValenBee’s Store Credit, based on your choice.

If you have any questions, feel free to reach out to us anytime at shraddha@valenbees.com.
We’re always here to help! 🐝💛